ABOUT US…..I…..SERVICES…..I…..HEATING / COOLING…..I….FAQ’s

QUESTION 1: Do you offer heating and cooling equipment other than Trane?

ANSWER: Our primary choice of Trane allows us to provide the best product at the most
competitive price. Although we do service and sell all brands of equipment.

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QUESTION 2: I have been told that the duct system in my home is inadequate. Can anything be done?

ANSWER: Our comfort specialists can assess your needs and suggest options to minimize the problem with your existing duct system.

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QUESTION 3: Members of our family have health needs requiring improved air quality. Can you help?

ANSWER: We offer several options to control humidity, dust, food or smoking odors, as well as hayfever
and volatile organic compounds, filtration and ultraviolet sterilization.

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QUESTION 4: Can you convert my fireplace from wood burning to natural gas?

ANSWER: Installing a natural gas burning log set is one of our most popular services. The newest products
offer complete realism, remote control convenience and variable output.

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QUESTION 5: I have had unsatisfactory results with another company in the past. Can you repair the work they attempted?

ANSWER: Our service technicians are factory trained and NATE certified. They average in excess of 10 years experience.
In exchange for a service diagnostic call, we will provide a flat rate price written estimate of the needed repairs or replacements.
Ask about our Safety & Efficiency Programs.

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QUESTION 6: Should we run our furnace fan continually?

ANSWER: Yes. All furnace manufacturers recommend that you run your furnace fan continually. The benefits are
better humidity control, efficient air filtering, and an even temperature throughout the house.

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QUESTION 7: How often should we change the furnace filter?

ANSWER: Depending on the type, it is recommended that you change your furnace filter as often as once monthly.
This is the single most important maintenance item of your furnace.

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QUESTION 8: What is a SEER number?

ANSWER: The SEER number (Seasonal Energy Efficiency Rating) associated with your air conditioning
unit is actually the measurement of the energy required over the course of the season to operate
your unit. The higher the number, the more efficient and the less energy required. That translates
into greater savings for you. Call to find out what your SEER number is.
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QUESTION 9: Do you do… …..or is the job too small?

ANSWER: It may sound like a cliche, but there is no job that is too small. At Wiesbrook Sheet Metal
it’s all about servicing our customers’ needs.

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ABOUT US…..I…..SERVICES…..I…..METAL BUILDINGS.….I…..ARCHITECTURAL METAL…..I…..SHEET METAL FABRICATION…..I…..HEATING / COOLING…..I…..CONTACT US